This person will register for portal access first, becoming the delegated administrator. During the activation process, the phone downloads the certificates from the cloud, thereby ensuring that the phone can communicate with Expressway. scope server x/y -> scope memory-array x -> show stats history memory-array-env-stats detail. Enter the name of the backup process, Weekly_data_backup. com for further information. RMAs play an important role in the reverse order fulfillment. Base info. A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. For wireless APs, the replacement device is assigned to the same site, provisioned with primary wireless. To return a Cisco product, use the return materials authorization (RMA) shipment process. . This task lets you reimage the Firepower 1000/ 2100 or the Secure Firewall 3100/4200 from threat defense to ASA. Cisco ships the replacement hardware, but customers or partners need to download the software and configure it. . 67284 or 408 526-7284. xml ¢ ( Ì™ÛrÚ0 †ï;Ówð趃…Ü6I;˜ôpÕCf’>€j/ Ö–4’ áí+›“Ã81 kä av÷ÛµùYi'· e @i&xŠH Ðtò ftY˜èË£ýxC"ù EŸ6ß«B¥ˆ••}õ9nµø#¡Ý¤¾Ðn£ ÐGa¨” ˨±õÀ+ž å2Úæ [Ëú;zÁ¤~c“}†ªºò4 f€ÝO{ Ë!º£Êü ¥Í Ki°T m. We answer: “Who can help me escalate my Cisco RMA incidents?” WHAT WE CANNOT DO • Create RMA incidents in CIS • This is handled by the SYNNEX Customer Service Team • Process RMA credits to Partner in. Stack cable and stack cable slot on a 9200L model. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. CISCO PUBLIC INFORMATION, Cisco RMA Only. Such services are subject. Click Add . We would like to show you a description here but the site won’t allow us. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. Our new Customer Handoff Experience will eliminate the back and forth between you and Cisco when an RMA is needed and let you update shipping information directly on your RMA before submitting the order. However, after a customer has returned a product to Cisco, Cisco takes the following general measures, as part of Cisco’s internal repair and disposal processes for such products: Memory For Cisco products with memory, Cisco will clear and reset the nonvolatile random-access memory (NVRAM). Cisco shall bear the risk for loss or damage and pay for shipping costs (including any applicable duties, fees, licenses and customs formalities) of the failed Equipment to Cisco's designated location. RMA numbers appear in the notes of the invoice but may also be looked up using the RMA/Service Order Status Tool. Customer must return defective parts in accordance with Cisco’s return materials authorization (RMA) procedure located at within ten (10). First, you'll have to contact the hardware manufacturer's RMA department to get. Note: Customers in USA can choose the preferred version of ACI software to be pre-loaded when placing the RMA request. A matching rule may apply a zone transform to the alias before sending the query on to its Target. You must generate an authentication token using the Cisco DNA Center Cloud portal so that Cisco DNA Center connects with. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. All forum topics. Step 2. For Sales Assistance: Now that you've received an e-mail from us with your RMA number, here are some steps to help you successfully complete your return. This means the. Cisco. Web: Go to the Cisco Support site and click Open New Case. Asia Pacific. Figure 1. Regex: The pattern. Yes. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. It’s dead. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. copy AnyConnect profiles (the . When your device is taken off the inventory, shipped elsewhere for redeployment or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the de-register option to cancel the registration on your device. 1. docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. Complete these steps to install and configure the new supervisor: Install the new supervisor in the chassis and, in case the supervisor uplinks are used for VSL, connect them physically. Options. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. This will remove the blade information from the configuration database. SSO on Cisco Catalyst C9800-40-K9 and C9800-80-K9 Wireless Controllers The Cisco C9800-40-K9 wireless controller is an extensible and high performing wireless controller, which can scale up to 2000 access points and 32000 clients. Replacement Process if the cEdge is Configured Through Step 4: Track Status. : DNAC : 2. The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process. Read the final installment of a Cisco-commissioned study conducted by Forrester Consulting: Automation + Operational Maturity = Major Business Benefits. However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is. The defective parts must be returned to Cisco within ten (10) days of receiving the replacement parts. Cisco Responsibilities4: Register newly received FTD ( Cisco RMA one) to new FMC. RMA is a Return Material Authorization process that enhances customer experience. com. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. In this step, the business and customer discuss the problem and the business determines the validity of the issue. For RMA outside of the US and Canada, under SDS (Same Day Ship), which requires return to a location outside of the country, Customer shall ship. Actual delivery times may vary. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. This process tells you the command (archive copy-sw or archive download-sw privileged EXEC command) and the image name (tar filename) needed to manually upgrade the switch stack or the. Pic 1 shows how the email will look like. This guide provides mounting instructions and limited troubleshooting procedures. Enter view in order to verify that the backup was successfully scheduled. If. Remove the old PIM. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. Pattern type. . It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. Cisco Webex Enquiries Australia: 1800 493 239. Choose the appropriate File Transfer command, either Between Local PC and Flash or Between Remote Server and Flash. Please allow up to 3 weeks for processing, closure, and any credits to be generated. The TAC engineer will hand you off to the logistics team, who will generate an RMA number for you. See Backup Server Settings. 1. The documentation set for this product strives to use bias-free language. Hardware warranty duration: 1 year. My manager has assigned me to take care of the RMA process for 1…Secure your industrial network with our latest offers. If cisco RMA due to failure you can install in the same chassis cisco will change automatically, but if you installing new chassis ( may be contact cisco) BB **. This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. They allow the business to understand the customer’s problem with the product and agree on the next best steps. Not everyone can contact Cisco TAC and raise a Case. Cisco uses only approved partners to deliver service parts and labor to your site. You can begin the RMA process from the Cisco Returns Portal. If you initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to Cisco SD-WAN Manager. Learn more. . g. Following service request creation, customers will receive an e-mail similar to the example below: From: sherholm@cisco. docx and select your option from the Contact Cisco drop down menu. Track your RMA Check the status of your RMA. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. 170 West Tasman Drive. The upgrade program is now closed and replacement is supported via Cisco RMA process. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. depot time. Follow the instructions provided on the screen by Microsoft to continue with the activation process. Cisco ISE is not required for the use cases covered in this guide. Call CiSCO Customer Service to explain the issue and request an RMA number. Click the Add a new identity certificate radio button. Upgrades and Replacement of RMA Servers and Fabric Interconnects Upgrade of RMA Server. Complete these steps in order to download the boot image via the ASA CLI:Stacking and High Availability Configuration Guide, Cisco IOS XE Amsterdam 17. What we would do in that case, if we had any in stock, is have you fill out the RMA forms, start the process and you would return the equipment right away to us. 2. The RMA number is distinct from. To do so, on the order summary page, you can choose toHello . Manage Cisco Systems US/Canada investigations for counterfeit, grey market, and service related cases. Click the name of a device for which you want to add user-defined fields. How do I make a request for an RMA and/or if I have questions about the request process? A. When you launch the Cisco Nexus Dashboard Fabric Controller Web UI for the first time, the Feature Management window opens. Our vendor stated RMA process was basically return and reorder due to manufacturer and supply. Place the shipping label on the outside of the carton. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. Click New as shown in the image. Tested by connecting to different switches (Cisco and Meraki) 3. DNS, DHCP, etc. RMA Packaging Guidelines - April 2020 Page 1 Customer Return Packaging Guidelines for Service and Product RMAs Condition The complete product, including its components, must be returned to Cisco in the same condition in which it was removed from the end user network and properly packaged to prevent damage in transit. Choose Tools > File Management in the ASDM. Configure the replacement unit for reachability, upgrade the firmware to be the same level as the Secondary WLC and copy the file across. 3. CCW Support. A replacement sales order will be created as well as a RMA. Produce a Demo or Evaluation LicenseFor a company that markets itself on making everything so seamless and easy (for MRs at least), the RMA process is an absolute shambles, especially when compared to the relatively pain-free process of Cisco themselves! I'd write an essay but I need to soothe my bleeding tongue from biting it so hard. Cisco Wide Area Application Services Command Reference (Software Version 6. ) necessary for network operation Process 1: Configure the site hierarchy within Cisco DNA CenterObtain an identical model, with the same number of network modules and same type and number of physical interfaces. The Catalyst 8500 Series Edge Platforms are integrated with Cisco ThousandEyes internet and cloud intelligence. Learn more about how Cisco is using Inclusive Language. 2. return merchandise authorization (RMA): An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order merchant to permit the return of a product. o On-site troubleshooting of non-RMA’d Products o Working at heights (higher than 10 feet/3 meters) o Onsite building issues, e. At no point of time we saw LED's in the AP flashing. 5 Figure 4. Suffix: The alias must end with the pattern string. Upon filing a support case for a suspected failed disk, Customer Success will ask for information about the circumstances to help with resolution. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. For a new onboard it is recommended to clean the device up with a software reset, this ensures all previous configurations in the Configuration Data Base (CBD) are removed. • All return requests for HWW have to be submitted via online Returns tool, select HWW (2-Tier Only) Or write to ap-returns@cisco. Example 1: Consider a Cisco Business Edition 7000 server which features Unified Communications Manager and Unity Connection pre-installed. Two serial numbers can now be entered at. ) Confirm the device is registered, re-deploy the configuration/policies. (RMA) process; ActionsWhat happens if my warranty period expires during the RMA process? 10 Q. ) Go into the console of the device and change the management interface ip address back to the. • Fabric edge (FE) nodes: A fabric device (such as. Warranty Returns (RMA) General Support Philosophy Introduction and General Philosophy This page outlines the process by which Meraki coordinates and delivers its technical. Step 2. This "Assert failure" is almost certainly a software defect. Step 5. Clear, but how do we add the newly shipped RMA device into the inventory when you suffer a device failure!?What is RMA replacement? RMA is an acronym that stands for return merchandise authorization. a) Pro-forma Invoice and Packing List (see below requirement). It is targeted for service providers and Cisco partners who need to manage multiple customer. Stack ports. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. • Fabric border (FB) nodes: A fabric device (such as a core or distribution switch) that connects external Layer 3 network(s) to the SD-Access fabric. * Customer must provide serial number and. Get an RMA Number . If the shipper has a question regarding the contents of a product, please contact Cisco at environment@cisco. 0 describes the RMA Procedure. Note. ** 341-0325-02(2KW ASR9K DC power module ) No check required Return merchandise authorization. 返品許可（RMA）をリクエストするには、Merakiダッシュボード内のRMAリクエスト フォームに必要事項を入力してください。RMAリクエストが承認された場合、Cisco Merakiから電子メールでお客様にRMA番号をお知らせし、無料の返品出荷ラベルをお届け. Step 2. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. Follow Cisco RMA process. This is the fourth video in the Classic Licenses with Smart Accounts learning series. 3) You will need to review all details. I'm assuming that the process will be along the lines of physically moving the RAID card. DNS, DHCP, etc. This document describes the software activation and feature licensing process for Cisco software on Cisco 890, 880, and 860 Integrated Services Routers. IMPORTANT: If you or the organization you. See Commands for Retrieving Disk Information. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices. Contact Asset Recovery for questions or concerns regarding RMA returns. Contact Cisco TAC. Im raising an RMA request and sending this switch back to Cisco so they can investigate but wanted to know if anyone else has seen this or had. CISCO PUBLIC INFORMATION, Cisco RMA Only. com. A Target can be one of the following types: . Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. Cisco vWAAS Bundled Image Upgrade for ENCS 5400-W Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. using the Cisco RMA process and refer to this FN. Register for a Cisco. Please be prepared to outline the troubleshooting steps that have been taken so far, as well as provide a shipping address to help expedite the process. Q. For questions regarding the RMA return or status, please e-mail: asset-recovery@cisco. See Labeling the Shipment . com. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. RMAs will be processed when they are returned to San Jose, California, USA. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. When determining if a Cisco Meraki AP is faulty, the following checks must be made. Although processes may vary based on the network and its security and change management requirements, the following procedure represents an example of best practices that may help minimize the. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. This new process is called “ RMA front-end swap ” because a contract is updated with the new part information at the beginning of the RMA process. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. Cisco ISE is not required for the use cases covered in this guide. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. This contract updating process was known as the “RMA back-end swap” process. Cisco Meraki can replace a defective device through the. A. Locate a partner. Cisco hardware during the standard Return Material Authorization (RMA) process. Reset Reason:Service [iosd] pid:[xyz] terminated abnormally [11]. This document must be read in conjunction with How Cisco Provides Services, which is incorporated by reference into this document. Onboard a cEdge Device with PnP Process. Backup and Restore is for Disaster Recovery/RMA. Package Parts: Parts should be packaged per Cisco’s. Enter the host IP address to access the Cisco DNA Center GUI, using HTTPS:// and the IP address of the Cisco DNA Center GUI that was displayed at the end of the configuration process. The screenshot below shows how the email will look like. * Products must have been purchased directly from Cisco. rmaOnce TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. Users will start the RMA process on the Product Returns and Replacement tool Main Landing Page (2). Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. Delete the configuration for the old PIM (the PIM you are removing or returning as part of the RMA process). The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. 4- Select the new device as RMA Workflow. Click Let's Do It. As per the device's replacement warranty, Cisco Meraki can replace a faulty device. Replacement Process if the cEdge is Configured Through CLI Step 1. The URL for PRR is:. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. Neighbor zone: One of the Expressway's configured external neighbor zones, or a DNS or ENUM. 1) Lists and describes each WAAS. Backup and Restore is not Configuration Import/Exportconfiguration on the active between all the members in the stack. Backup and restore is primarily intended for RMA scenarios. In the left pane, click User. 2 - Faulty device selection. Guided workflow allows for automated troubleshooting cases (non-RMA) and RMA creation process for Service Requests (SR) opened for Cisco products. 2. Remove the SD card from the faulty device, and unrack the device. Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. Remove the SD card from the faulty device, and unrack the device. AnyConect 4. High network availability is a mission-critical requirement within large enterprise and service provider networks. USer the right arrow -> to navigate to Boot Options screen and select the boot device. Cisco recommends replacing the suspect LC hardware (8-10GBE). wwrl-doa-pickup-apac@external. You can begin the RMA process from the Cisco Returns Portal. This video explains what can be done within the Licenses and Devices Tab in the License Registration Portal. Thank you for the nice rating and good luck!This secure process must be used from the time a Cisco ASA Software image is downloaded from Cisco. How it Works: Our new RMA Creation process consists of four steps: Part Information; Site Information; Delivery Details; Review & Submit Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience. Critical upgrades are completed and all equipment is under standard warranty. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. When a device goes faulty at customer site, the Partner will swap the faulty device with their spare part. Click Next. First, you'll have to contact the hardware manufacturer's RMA department to get. Bias-Free Language. copy AnyConnect profiles (the . Cisco Meraki can replace a defective device through the RMA process. Step 2. Provision the phone in the Cisco Unified Communications Manager database using any accepted provisioning method. For detailed information on Cisco RMA policies (including detailed shipping instructions), go to the Product Online Web Returns (POWR) link on Important:If they are willing to be involved then you can draft an Email which they will send to Cisco requesting the RMA, or you can help them to sign in on the Cisco web site, go to the page to open a TAC case for RMA and help them fill out the items needed to open a TAC case requesting an RMA. You are responsible for the returned parts until we receive them, including any. Leveraging telemetry from connected products, Cisco is able to deliver a near effortless customer experience when products experience certain failures. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. Previously, when a customer replaced a part and returned it to Cisco, we would update the contract information with the serial number of the replacement part, but only after Cisco received the returned item. com Europe & Emerging Countries: [email protected] also has a unified posture agent that works across wired, wireless, and VPN, but this requires ISE 1. However, in order to satisfy all stakeholders and minimize both downtime and cost, troubleshooting must be done to determine if an RMA is the correct path to follow. Step 8. If the steps outlined above have been followed and indicate that the unit requires an RMA, please contact Support to begin the RMA process. When using the RMA workflow with routers and switches, the software image, configuration, and license are restored from the failed device to the replacement device. Step 5 Closethecartonandsealitwithpackagingtape. 1: ncs5500-sysadmin-7. 0 describes the RMA Procedure. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. Transfer Policy Software is not transferable unless (A) applicable law requires it, (B) the applicable license terms expressly permit it, or (C) the transfer is an Authorized Transfer. After the Cisco DNA Center appliance reboot is completed, launch your browser. In addition to a higher capacity and. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series , with RMA Process for Cisco EOS/EOL WAVE Devices Describes how to install vWAAS on ENCS 5400 Series and how to use RMA process for WAVE devices. Accept the new serial number and perform the RMA process. 3 Way RMA ProcessThe program is open to all users of Cisco equipment and equipment branded by companies acquired by Cisco. You should have the original sales order number and RMA number in hand when you contact us. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. 24-Hour award-winning technical services for Cisco products and technologies. 1. Package Parts: Parts should be packaged per Cisco’s. The enhanced warranty return process also offers a more predictable process by enabling Cisco to ensure prompt pickup and return of the replacement part. If you are unable to return the parts within this timeframe, please follow the extension request process. 1. com account. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. The upgrade program is now closed and replacement is supported via Cisco RMA process. The controller has four 10G data ports and a throughput of 40G. Not everyone can contact Cisco TAC and raise a Case. Tested by connecting Meraki POE injectors. IT managers now have expanded visibility, including hop-by-hop analytics, into network. Return Instructions. Process 1: Connect to Cisco and access software images. Unplug the cables from the modules. You should get the following message if the claim was successful (with a list of all the devices that have been assigned to your organization's inventory) Click Next. The Overview. com account or RMA # & Email address. (30 minutes for severity 1 and 2 service requests) and all of Cisco’s RMA options (eight, as fast as two hours). Update your RMA – Options and Walkthrough. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. and it reaches the cisco warehouse, replacement device will be shipped to you. Other Countries. Backup the Current Configuration. cisco. Thank you for the nice rating and good luck!Enter the proper Product Family and Unique Device Identifier (UDI) product ID and serial number, then click Ok. To do this, you must. Primary: 0^641-744-0010 (dial 0, wait for 2nd dial tone, then dial 800-721-7549) Alternate: +998 78 140 44 66 (local charges apply) Cisco Systems, Inc. 4: Register newly received FTD ( Cisco RMA one) to new FMC. Cisco’s takeback and reuse program enables you to return your end-of-use equipment for free, via a simple, secure and sustainable process. Open a service request to talk to a Cisco TAC engineer or use Cisco. Fig 1. Related forms. Step 4 Click OK. Complete the. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. How will Cisco deliver a heavyweight or oversized RMA covered by a service contract? Cisco offers a variety of service levels for replacing failed hardware under a support contract. It also describes the software activation process for Cisco software activation and feature licensing for Cisco software on 3900, 2900, and 1900 Integrated Services Routers. • RMA (including Parts and Onsite options where available). With the introduction of NDFC Release 12, users get a consistent experience across NDFC and other services hosted. Field. Search RMAs Search by product name, serial number, and more. For example, a unified port on a UCS 6248 Fabric Interconnect should be reconfigured on any port between 1 and 16. 6. rma Once TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. Hello, We have a Cisco UCS C240 M4 that is going through the RMA process. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. For more information please consult the following link:T. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. Place the top piece of foam over the card. com The Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server is designed to mirror the Cisco Smart Software Manager’s license workspace experience through a common user interface and similar features. Once a customer or partner has a service request open with Duo technical support, an RMA will be initiatedIf you have a CE Series appliance, see Cisco UCS C220 Server Installation and Service Guide instead for basic information about that appliance and then follow your standard support process according to your service contract. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. As of approximately 1st November 2007 new. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. From the new switch console run the command setup-clean-config. Small Business equipment, Webex and similar subscription services are not available as product grants. Asia Pacific. (RMA) process, you must transfer that controller’s licenses within 60 days to a replacement controller. Options are: Exact: The alias must match the pattern string exactly. Back Up Device Configuration from Failed Device. Reply. This seen when the switch crashes in Cisco IOSd process. Q. Mismatches will prevent or delay the completion of the return process. You are responsible for the returned parts until we receive them, including any.